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Service Delivery Support - Rostering

 

This position is responsible for providing a range of timely and accurate administrative support, receiving referrals, onboarding of clients and rostering services that are designed to maintain the safety and independence of older people and people with a disability.

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DUTIES

  • Retrieve client referrals from the relevant referral portal and process through the GHCC onboarding system

  • Administer all staff rosters that enable an effective balance to be achieved between optimising staffing efficiency and maximising staff satisfaction

  • Work collaboratively with the Home Support Coordinator to ensure rosters reflect resource needs to meet service delivery demands

  • Ensure the roster is completed and available to staff in a timely manner that meets industrial requirements

  • In conjunction with the Home Support Coordinator effectively coordinate both planned and unplanned leave of staffing resources

  • Identify, and with the support of the General Manager and Home Support Coordinator, actively identify any foreseeable capacity gaps to ensure service delivery is optimised

  • Undertake administrative activities related to managing the roster, including but not limited to inputting and updating staff details and attendance preferences

  • Liaise with staff regarding changes and updates to the roster

  • Liaise with clients to ensure they are aware of any staffing changes

  • Answer any phone enquiries regarding client enquiries

  • Communicate respectfully with all individuals including service users, representatives, staff and the community

  • Data entering into organisational Data Management System.

  • Participate in education and training opportunities

  • Promote safety by following organisational WHS requirements and guidelines

  • Contribute to continuous improvement by involvement in staff meetings, planning days, and feedback mechanisms

  • Follow policies and procedures

  • Other duties as requested by the General Manager.

 

QUALIFICATIONS AND EXPERIENCE

  • Experience with computerised data management systems

  • Experienced working in Aged Care and/or Disability Support.

 

PERSONAL ABILITIES/APTITUDES/SKILLS

  • Police check (less than 3 years old)

  • A strong commitment to working with older people or people with a disability

  • Ability to work in a team and independently

  • Be self-motivated, resourceful and innovative

  • Knowledge of relevant community resources

  • Experience in automated information systems

  • A high standard of written and verbal communication skills

  • A motor vehicle driver’s licence and own vehicle

  • Maintain Covid Vaccination requirements.

 

Applications close on Friday 31 March 2023 can be submitted directly at our office at

352 Peachester Road, Beerwah or emailed to tracy.m@ghcare.org.au

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For call 07 5494 6948 for more information.

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