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Service Delivery Support - Rostering


This position is responsible for providing a range of timely and accurate administrative support, receiving referrals, onboarding of clients and rostering services that are designed to maintain the safety and independence of older people and people with a disability.


  • Retrieve client referrals from the relevant referral portal and process through the GHCC onboarding system

  • Administer all staff rosters that enable an effective balance to be achieved between optimising staffing efficiency and maximising staff satisfaction

  • Work collaboratively with the Home Support Coordinator to ensure rosters reflect resource needs to meet service delivery demands

  • Ensure the roster is completed and available to staff in a timely manner that meets industrial requirements

  • In conjunction with the Home Support Coordinator effectively coordinate both planned and unplanned leave of staffing resources

  • Identify, and with the support of the General Manager and Home Support Coordinator, actively identify any foreseeable capacity gaps to ensure service delivery is optimised

  • Undertake administrative activities related to managing the roster, including but not limited to inputting and updating staff details and attendance preferences

  • Liaise with staff regarding changes and updates to the roster

  • Liaise with clients to ensure they are aware of any staffing changes

  • Answer any phone enquiries regarding client enquiries

  • Communicate respectfully with all individuals including service users, representatives, staff and the community

  • Data entering into organisational Data Management System.

  • Participate in education and training opportunities

  • Promote safety by following organisational WHS requirements and guidelines

  • Contribute to continuous improvement by involvement in staff meetings, planning days, and feedback mechanisms

  • Follow policies and procedures

  • Other duties as requested by the General Manager.



  • Experience with computerised data management systems

  • Experienced working in Aged Care and/or Disability Support.



  • Police check (less than 3 years old)

  • A strong commitment to working with older people or people with a disability

  • Ability to work in a team and independently

  • Be self-motivated, resourceful and innovative

  • Knowledge of relevant community resources

  • Experience in automated information systems

  • A high standard of written and verbal communication skills

  • A motor vehicle driver’s licence and own vehicle

  • Maintain Covid Vaccination requirements.


Applications close on Friday 31 March 2023 can be submitted directly at our office at

352 Peachester Road, Beerwah or emailed to

For call 07 5494 6948 for more information.

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