NDIS Feedback & Complaints

At Glasshouse Country Care we welcome any feedback and complaints

as they help us improve the quality of our services.

 

You can provide feedback or make a complaint by contacting our General Manager,

Clare Mullins, on 07 5494 6948 or by email at clare@ghcare.org.au

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If we are not able to resolve your concern or complaint, then we encourage you to seek further support from family, a friend or an independent advocate in making a complaint.

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A complaint can be made to the NDIS Commission by:

• Phoning: 1800 035 544 (free call from landlines) or TTY 133 677. 

• National Relay Service and ask for 1800 035 544.

• Completing a complaint contact form.