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Glasshouse Country Care has been providing support services to older people and younger people living with a disability for over 23 years, helping them to live safely and comfortably in their own homes and participate in the community. We are an approved provider of the Commonwealth Home Support Programme, Home Care Packages and NDIS.



  • Accept Home Care Package referrals via the My Aged Care (MAC) portal and enter relevant data into the data management system (Visicase).

  • Visit new HCP clients in their home for signing of their contract.

  • Provision of quality outcomes for all clients.

  • Maintain service delivery processes which communicate care, empathy, respect and dignity for the client.

  • Comprehensive holistic assessment of clients.

  • Development of a care plan in conjunction with client and advocate.

  • Individual service that meets the client’s individual needs.

  • Regular monitoring, maintenance and review of client’s care needs and care plan.

  • Monitoring and approving services and maintaining consumers' HCP budgets and monthly spending.

  • Productive liaison, referral, and negotiation with other community services, especially ACAT (Aged Care and Assessment Team), GPs, Social Workers, ethnos specific services and other relevant service providers.

  • Liaison with Home Support Coordinator regarding rostering for in-home care package clients.

  • Advocate on consumers behalf.

  • Promote safety by following organizational WHS requirements and guidelines.

  • Communicate respectfully with all individuals including service users, representatives, staff and the community.

  • Contribute to continuous improvement by involvement in staff meetings, planning days, and feedback mechanisms.


To be successful in this role, you will have:

  • Certificate IV in Aged Care or equivalent.

  • Demonstrated case management experience and/or knowledge of the Community/Aged Care system and Home Care Packages.

  • Exceptional customer service, negotiation and influencing skills.

  • Experience in a result driven environment.

  • Excellent ability to connect with multiple stakeholders and think commercially.

  • Experience using a customer database.

Genuine applicants only.

Applications can be submitted directly at our office at 352 Peachester Road, Beerwah

or emailed to

Please call 07 5494 6948 for more information.

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